Privacy Policy

The types of personal we may collect are as follows:-
When you make an enquiry via telephone, email, our website or in person:
•    Contact details such as your name, address and telephone number, provided by you or that is recorded
•    Personal data gathered using cookies when visiting our website. More information regarding cookies can be found below in section 3 of this notice.
 In relation to the services we provide:
•    Contact details that you provide in the course of instructing us to carry out works or services, such as your name, address, telephone number and email details
•    Personal data that your employer provides about you in the course of instructing us to carry out the services requested, such as your name and contact details as a representative of the business;
•    Personal data, such as your name and financial position, from credit reference agencies
•    Personal data from tracing agents in the event you fail to pay any invoice by the due date and we are unable to locate you using the contact details you have provided
•    Personal data in the form of images or video footage that is taken at one of our locations or at your location if required for us to effectively carry out or assess the services you have requested from us;
•    Personal data you provide if you complete customer care surveys or submit reviews to us
To develop or promote our services:
•    Personal data obtained directly from you, such as your name and contact details and preferences relating to particular services and/or products;
•    Personal data, such as contact details, your interests and preferences and professional activity obtained from public or social media sources, such as LinkedIn, Facebook and Twitter
•    Personal data you provide such as your name and email address if you enter into a competition or prize draw
Complaints:
Cookies used are broadly grouped into the following categories:
•    Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested, for example to allow communication between your browser and our website. You may not be able to use our website without these cookies
•    Analytics – Analytics cookies are used to help us understand how users engage with our Site, for example to count the number of different people coming to our website as opposed to the total number of times the site is used. This allows us to differentiate between repeat visitors and separate users and therefore to correctly analyse how well our site was performing and improve it.
•    User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website.
•    Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products and services. Please see our “Third Party Cookies” section below for more details.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting, you may be unable to access certain parts of our website, and unless you have done this our system will issue cookies when you use our site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and controlling them can be found at http://www.allaboutcookies.org.

Some of the cookies described above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them, they are used to allow that third party to provide a service to us, such as analytics. For more information on these cookies and how to disable them, please see:
•    Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
•    If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website

To provide you with the products and services you have requested
Direct marketing (including by third parties)
To track your usage of our website, communications, products and services
To maintain our records and improve data accuracy
To respond to enquiries, complaints and disputes
To ensure we receive payment for our products and services
To investigate, detect and prevent fraud and comply with our legal obligations
Consent
In certain circumstances, personal data can be processed after obtaining your consent to do so, however this is usually for sending marketing communication, sharing contact details with trusted third parties for marketing purposes, market research etc. Preserva CSS do not carry out any such marketing communication or market research and so this does not apply.
Necessary for the performance of a contract and to comply with our legal obligations
It is necessary for us to process your basic contact details, payment details and information about the business you represent in order to provide you with the products and services you have requested from us, let you know about major changes to those products and services and provide any applicable warranties.
If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.
Necessary for the purposes of our legitimate business interests or those of a third party
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:
•    better understand our customer base so that we can improve our products and services
•    comply with our contractual obligations to third parties
•    improve our Site to enhance the customer experience
•    undertake staff training to improve customer service;
•    respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
•    to ensure that content from our Site is presented in the most effective manner for you and for your computer;
We may provide your personal data to our suppliers and service providers, including other companies in our group or third parties who provide certain business services for us and act as “processors” of your personal data on our behalf, these may include:-
•    Legal and regulatory authorities who request your personal data or to report any potential or actual breach of applicable law or regulation
•    External professional advisers or data processors such as accountants, auditors and lawyers
•    Law enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights
•    Third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties
•    Third parties which are considering or have decided to buy some or all of our assets or shares
•    Third parties operating plugins or content (such as social media platforms) on our website which you choose to interact with.
6/. HOW LONG WE KEEP YOUR PERSONAL DATA FOR
We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided, meaning in practice this will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
•    legal obligation(s) under applicable law to retain data for a certain period of time;
•    statute of limitations under applicable law;
•    potential or actual disputes or warranty claims
•    guidelines issued by relevant data protection authorities.
Right to be informed
You have the right to be provided with clear and easy to understand information about how we use your personal data and your rights, which is why we have provided this Privacy Policy.

Right of access
You have the right to request access to your personal data that we process or control

Right to rectification
You are entitled to have your personal data corrected if it is inaccurate or incomplete

Right to be forgotten and right to restrict processing
You have the right to request (on legitimate grounds as specified in law) the deletion or restriction of processing of your personal data that we process or control

Right to portability
You are entitled to receive your personal data in a structured, commonly used and machine-readable format and where certain conditions apply to have your personal data transferred to another controller

Right to lodge a complaint
You have the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body.

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out here.
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites and we therefore encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.